Refund policy

Returns Policy

Exchange only, no money back, in store credit only. Merchandise must arrive back to us within 14 days of the confirmed delivery date indicated by your order's tracking number. Items must be in brand new condition. No signs of wear, tags attached, unwashed, unaltered, stain free, makeup free, smoke free and deodorant free. All SALES items are a final sale, this means small sales or big sales, no exceptions. If you send items back that were on the sale they will be donated.

Returns Process

Detailed guidelines for returns/exchanges:

*Please do not attempt to return items beyond our 14 DAY exchange policy.

*Please include packing slip OR your own note with your name and order number.

*Buyer assume all return/exchange shipping costs unless we make a mistake.

*Ship your returned merchandise at your own discretion, but we do encourage you to use a form of delivery confirmation, as the responsibility of the items is yours once delivered.

*All clearance items are final sales, no refunds on clearance items. 

*Jewelry is non-returnable.

Once returned, your items will be processed in 3-7 business days.

Please email shopcelis@outlook.com to initiate a return. There you will receive, detailed instructions. 

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some addresses. There will be free shipping offered to any orders over $100.

Please note that we make no guarantee on expedited shipping as that is out of our control once it leaves our business.